Bring Records:

Please bring your records from your previous vet, or the notes given to you by the breeder or vet shop. They are a record of previous vaccinations, health problems and are an essential part of ascertaining your pet’s health status. If you don’t have them please ring your previous vet and ask them to fax their notes through to (03) 9707 3855.

Ask Questions!

We as vets sometimes forget the details you are interested in. We see a bad tooth that needs to come out due to periodontal disease. But you may wonder how your pet will eat without his or her teeth. So make sure you ask!

Food/medication/ointments etc:

If you don’t know how to give a tablet or put ear medications in, let us show you. There are some simple knacks to many problems and occasionally we need to try a completely different approach! In some cases we need to apply the medication for you and our nurses can do that for you.

Information for the vet!

When you come to a consult, we cannot ask our patients what is wrong. We rely on your information rather then getting the patient to give us their symptoms. So please take notes on how long the condition has been present, when did it start, did it start slowly or overnight?  Is there any change in drinking, toileting, eating, mobility, playfulness or any vomiting or diarrhoea? Be as accurate as you can and don’t be embarrassed should your pet have consumed anything a bit odd where you feel you may have made a mistake etc (don’t worry, we’ve seen nearly everything!). The best chance we have of fixing the problem relies on getting accurate information to start with.

Please always restrain your pet well

For a dog this means a good lead to hold onto them with and for cats it is best if you can get a hold of a cat box to bring them in. All too often when a dog sees a cat in the clinic (and vice versa) strange things happen!